At LUMA, we take pride in ensuring your handcrafted wax melts and home fragrance products arrive safely and promptly. Below you'll find important details about our shipping methods, processing times, and policies.
All of our wax melts are made in small batches to ensure quality and freshness. Orders are typically processed and shipped within 2–4 business days of purchase.
We currently ship within the United States via trusted carriers, including USPS and UPS.
Shipping rates are calculated at checkout based on your order's weight and delivery address. Orders over $100 qualify for USPS free standard shipping.
Once your order has shipped, you will receive a **confirmation email** with a tracking number. You can use this number to monitor your package's progress directly via the carrier's website.
If your package is delayed, lost, or arrives damaged, please get in touch with us within 48 hours of delivery. We'll do our best to assist you and file a claim with the carrier if needed.
If you're local to North Metro Atlanta, you can select "Local Pickup" at checkout to pick up your order at our booth/front desk at Westside Market in Roswell. We will notify you when your order is ready.
At this time, we do not offer international shipping. We hope to expand this in the future.
If you have any questions about your order or need help with shipping options, please don't hesitate to contact us.
For more helpful information, please also visit our Return Policy and Shop All Products.
